TowGrade™
Industry Intelligence Platform

The data that holds
providers accountable.

TowGrade is a verified, anonymous reporting platform where towing company owners grade roadside assistance providers across 12 operational categories — generating the intelligence OEMs and insurers need to manage their networks.

1,240+
Verified operators
18,400+
Provider reviews
14
Providers indexed
100%
Operator anonymity
Current scoresLive
NSD
Motor Club · 987 reviews
7.8
AAA
Motor Club · 5,102 reviews
7.1
Allstate RSA
Insurer-Direct · 623 reviews
6.8
Agero
Motor Club · 2,847 reviews
6.4
Urgently
Digital Platform · 1,209 reviews
5.2
HONK
Digital Platform · 743 reviews
4.9
Platform overview
Designed for operators. Built for accountability.
01
🔒
Complete anonymity
Your identity is never shared with any provider. Public data is aggregated by region and fleet size only.
02
★
12-category scoring
Rate pay rates, payment speed, damage claims, dispatch accuracy, tech reliability, account management, and more.
03
◎
Visibility control
Toggle each review between private and public. Narrative comments are always private — only scores are aggregated.
04
📊
OEM intelligence
Aggregated reports delivered to OEMs and insurers, driving contractual accountability at scale.
Covered providers
All major motor clubs & digital platforms
Don't see your provider? Submit an addition request from your operator dashboard.
Agero6.4
AAA7.1
Urgently5.2
NSD7.8
HONK4.9
Allstate RSA6.8
Cross Country6.1
Nation Safe Drivers6.5
USAA Roadside7.4
Auto Club Group7.0
Roadside Masters5.9
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For OEMs & Insurers
The field data your provider contracts are missing.

TowGrade aggregates verified operator experience into structured intelligence — giving procurement teams and claims directors an independent view of roadside network performance that provider self-reporting cannot match.

✓
Payment speed, damage claim handling, and operator retention risk — by provider, region, and period
✓
Quarterly trend reports and real-time alerts on significant score movements
✓
Structured for direct integration into RFP scoring and vendor SLA frameworks
Sample — Q4 2024 Provider Report
Network avg. payment window38.4 days
SLA breach rate (>21 days)64%
Damage claim dispute rate62%
Operator attrition risk (6mo)28%
Top performer — overallNSD · 7.8
Lowest performer — overallHONK · 4.9
Good morning, John
Providers rated
4
↑ 1 added this month
Reviews submitted
12
↑ 3 this month
Public contributions
3
Feeding community data
Avg score given
6.2
↓ 0.3 below community avg
Your provider ratings4 providers
AG
Agero
Motor Club · last reviewed 3 days ago
6.1
AA
AAA
Motor Club · last reviewed 1 week ago
7.4
UR
Urgently
Digital Platform · last reviewed 2 weeks ago
4.8
HK
HONK
Digital Platform · last reviewed 1 month ago
5.0
Network alerts3 active
Agero — Payment delays at 47-day avg
47 operators reporting 45+ day windows nationally. Consider flagging in your review.
HONK — App reliability declining
28% of operators in Southeast reporting dispatch platform outages over the past 30 days.
NSD — Rate increase effective Jan 1
Base hook rate adjusted upward in 12 states. Consider updating your NSD ratings to reflect new terms.
Rate a Provider
Your verified review is anonymized before contributing to any aggregate
★
Select a provider to begin
Choose from any motor club or digital dispatch platform you work with
My Reviews
All submitted reviews — manage visibility at any time
Submitted reviews4 total · 2 public
ProviderDateOverallPaySpeedClaimsCommsVisibility
AgeroDec 14 20246.05467Public
AgeroNov 02 20245.85556Private
AAADec 01 20247.48787Public
UrgentlyNov 18 20244.84355Private
Comparison Reports
Anonymous aggregate data from all 1,240+ TowGrade operators
Category scores by providerBased on 18,400+ verified reviews
Top reported issuesAll providers combined
Slow payment (>30 days)
78%
Damage claim disputes
62%
App / portal reliability
55%
Unresponsive account manager
48%
Rate / invoice discrepancies
41%
6-month score trends
ProviderScoreChange
NSD7.8+0.3↑ Improving
AAA7.1+0.4↑ Improving
Allstate RSA6.8+0.1→ Stable
Agero6.4−0.6↓ Declining
Urgently5.2−0.8↓ Declining
HONK4.9−1.1↓ Declining
OEM Intelligence
Anonymized aggregate findings structured for OEM and insurer use
TowGrade Network Intelligence Report — Q4 2024
1,240 verified operators · 14 providers · 18,400+ reviews · Oct–Dec 2024
Network avg. payment window
38.4 days
Target SLA: 21 days. 64% of providers in breach.
Critical threshold exceeded
Damage claim dispute rate
62%
Up 8 points from Q3. Agero and HONK are primary drivers.
Worsening trend
Operator attrition risk
28%
Operators considering exiting ≥1 network in next 6 months.
Monitoring required
Top overall performer
NSD — 7.8
Consistent high scores across all categories. 19-day avg payment window.
Benchmark standard
Lowest overall performer
HONK — 4.9
App reliability (4.5) and payment speed (3.8) represent serious operational risk.
Immediate attention needed
Biggest decline (6 months)
HONK −1.1
Fastest declining provider across all categories with accelerating operator departure.
Escalation recommended
Key findings & recommended actions
F-01
Payment infrastructure failing at scale
Average payment windows have stretched from 28 to 38 days over 12 months. Three of the five largest providers now routinely exceed 45 days, creating cash flow crises for small fleet operators. Recommended: mandate 21-day payment SLAs with financial penalties in all provider contracts.
F-02
Digital platforms significantly underperforming motor clubs
App-based platforms score 1.9 points lower than motor clubs on average across all categories. Technology investment is not keeping pace with dispatch volume. Recommended: require quarterly reliability reporting and minimum uptime SLAs from digital platform providers.
F-03
Southeast region showing systemic Agero underperformance
Agero scores 1.2 points lower in the Southeast than its national average. Recommended: request regional breakdown in Agero's next contract review and consider region-specific SLAs.
F-04
NSD and AAA demonstrate the viable best-practice model
Both providers consistently score above 7.0 across all categories. Shared characteristics: dedicated account managers, sub-25-day payment windows, and transparent damage claim processes. Recommended: use as the RFP benchmark standard for all future procurement cycles.
Public Scoreboard
Aggregate scores from verified operators · anonymized · updated in real time

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🔒 TowGrade never shares your company name or contact information with any roadside assistance provider. Public data is anonymized to region and fleet size only.
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Subscriber reports include quarterly provider scorecards, trend alerts, regional breakdowns, and structured data exports designed for direct use in RFP scoring and vendor SLA management.